Refund Policy

Effective Date: July 3, 2026 | Last Updated: July 3, 2026

1. Overview

Tatte operates as a food business in the United States, offering food products and related services through our website at sweet-tatte.click. Due to the perishable nature of food items, our refund policy is structured to be fair, transparent, and compliant with applicable United States consumer protection laws, including guidelines set forth by the Federal Trade Commission (FTC) Act.

We understand that issues may occasionally arise with your order. We take every concern seriously and are dedicated to resolving any problems promptly and professionally. By placing an order with Tatte, you agree to the terms outlined in this Refund Policy.

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following conditions must generally be met:

• The refund request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
• The item(s) in question must have been purchased directly through sweet-tatte.click.
• You must provide valid proof of purchase, such as your order confirmation number or receipt.
• The issue must fall within one of the accepted refund categories listed below.

2.1 Accepted Refund Categories

Refunds may be granted under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered.
• Missing Items: One or more items from your order were not delivered or included.
• Food Quality Issues: The food item(s) arrived in an unsatisfactory condition, including spoiled, contaminated, or significantly damaged products.
• Allergic Reaction Due to Mislabeling: You experienced an adverse reaction as a direct result of inaccurate ingredient labeling on our part.
• Failed Delivery: Your order was not delivered within the estimated timeframe and cannot be traced.
• Duplicate Charges: You were charged more than once for the same order.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered valid:

Requests submitted outside these timeframes may not be honored. We strongly encourage you to inspect your order upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Services

Due to the perishable and consumable nature of food products, the following items and circumstances are not eligible for refunds:

• Food items that have been partially or fully consumed without a valid quality-related complaint.
• Orders where the customer provided an incorrect delivery address and the item was delivered to that address.
• Dissatisfaction based solely on personal taste preferences, provided the item matched the description on our website.
• Promotional, discounted, or gift card purchases (unless the item is defective or incorrect).
• Special event or custom orders that were prepared as specified and delivered on time.
• Orders cancelled after food preparation has already commenced.
• Delivery fees, service charges, and platform fees are non-refundable unless the order was not fulfilled due to our error.

5. How to Request a Refund — Step-by-Step

To request a refund from Tatte, please follow the steps below:

1. Step 1 — Gather Your Information: Before contacting us, have the following ready: your full name, order number, date of purchase, a description of the issue, and any supporting evidence (such as photos of the incorrect or damaged items).
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at sweet-tatte.click. Use the subject line "Refund Request — [Your Order Number]" for faster processing.
3. Step 3 — Submit Your Evidence: Attach clear photographs or videos of the issue if applicable (e.g., incorrect items, damaged packaging, spoiled food). This helps us assess your request quickly and accurately.
4. Step 4 — Wait for Confirmation: Our team will acknowledge receipt of your refund request within 1–2 business days. We may follow up with additional questions to better understand your situation.
5. Step 5 — Review and Decision: We will review your request thoroughly and communicate our decision within 3–5 business days of receiving all required information.
6. Step 6 — Refund Issued: If your refund is approved, it will be processed according to the timeframes listed in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time depends on the original payment method used:

Please note that while we process refunds promptly on our end, additional delays may be caused by your bank or financial institution. These delays are outside of our control. If you have not received your refund within the stated timeframe, please first check with your bank before contacting us.

7. Partial Refunds

In some circumstances, only a partial refund may be issued. These situations include:

• Only a portion of the order was incorrect, missing, or of poor quality, while the remainder was satisfactory.
• The customer consumed a portion of the food before identifying the issue.
• The issue was minor in nature and does not warrant a full refund based on our assessment.
• A promotional discount was applied to the original order, and the refund is calculated based on the amount actually paid.

In such cases, we will communicate the partial refund amount to you before processing, and you will have the opportunity to accept or dispute the decision through our dispute resolution process outlined in Section 10.

8. Exchange Policy

Due to the perishable nature of food products, we do not offer direct item-for-item exchanges in the traditional retail sense. However, in cases where an incorrect item was delivered, we may offer the following resolutions at our discretion:

• Replacement Delivery: We will arrange to deliver the correct item to you at no additional cost, subject to availability and delivery feasibility.
• Store Credit: In lieu of a replacement, we may issue store credit equivalent to the value of the incorrect item, which can be applied to a future order.
• Full or Partial Refund: If neither of the above options is suitable, a full or partial refund may be issued as appropriate.

Exchanges must be requested within the same timeframe as standard refund requests (see Section 3). We reserve the right to determine the most appropriate resolution on a case-by-case basis.

9. Cancellation Policy

We understand that plans can change. Below is our cancellation policy for orders placed through sweet-tatte.click:

9.1 Standard Orders

• Cancellation within 15 minutes of ordering: If you cancel your order within 15 minutes of placing it and before food preparation has commenced, you are eligible for a full refund.
• Cancellation after preparation has begun: Once your order has entered the preparation stage, cancellations are generally not accepted, and no refund will be issued. In exceptional circumstances, a partial refund or store credit may be offered at our discretion.
• Cancellation after dispatch: Orders that have already been dispatched for delivery cannot be cancelled.

9.2 Pre-Orders and Catering Orders

• Cancellation more than 48 hours before scheduled pickup/delivery: Full refund issued.
• Cancellation between 24 and 48 hours before scheduled time: 50% refund issued; the remaining 50% is non-refundable due to ingredient procurement and preparation costs.
• Cancellation less than 24 hours before scheduled time: No refund will be issued. However, we may offer a store credit at our discretion.

To cancel an order, please contact us immediately at [email protected] with your order number and reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with our response to your refund request, you have the right to escalate the matter. Tatte is committed to resolving all disputes fairly and in good faith.

10.1 Internal Escalation

You may request that your case be escalated to a senior member of our customer support team. To do so, reply to the email communication you received regarding your refund request and include the word "ESCALATION" in the subject line. A senior representative will review your case within 3 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your credit card provider or bank in accordance with applicable laws and the Fair Credit Billing Act (FCBA). We encourage you to first attempt resolution directly with Tatte before initiating a chargeback, as doing so allows us to resolve the matter more quickly and efficiently.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office for additional state-level consumer protection support.

10.4 Informal Resolution

Before pursuing any formal legal action, both parties agree to attempt to resolve any dispute through good-faith negotiation. Please contact us directly and allow us a reasonable opportunity to address your concern.

11. Changes to This Refund Policy

Tatte reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at sweet-tatte.click with a revised effective date. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Information for Refund Requests

If you have any questions, concerns, or wish to submit a refund request, please do not hesitate to contact us using the information below. Our customer support team is available to assist you and will respond within 1–2 business days.

This Refund Policy was last updated on July 3, 2026. Thank you for choosing Tatte. We value your trust and are committed to providing you with a positive experience.